fbf77 Privacy Policy — Your Data, Your Rights

Introduction

fbf77 ("fbf77", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who uses the fbf77 platform ("Platform"). This Privacy Policy ("Policy") describes how fbf77 collects, processes, stores, and protects personal information provided by or generated by users ("you", "your", "User") of the Platform, including the fbf77 website and any associated mobile interface. By registering for an account or using the fbf77 Platform in any way, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

This Policy applies to all users of the fbf77 Platform regardless of how they access the Platform (mobile browser, desktop browser, or any future application). It should be read together with the fbf77 Terms & Conditions, which govern your use of the Platform as a whole. If there is any conflict between this Policy and the Terms & Conditions regarding data handling, this Policy takes precedence.

What Personal Data We Collect

fbf77 collects personal data in several categories depending on how you interact with the Platform. The following summarises the main types of data we collect.

How We Use Your Personal Data

fbf77 processes your personal data only for legitimate purposes directly connected to the operation of the Platform and our legal obligations. The following sets out the primary purposes for which your data is used.

• Purpose 1

  Account Operation and Service Delivery

  To create and manage your fbf77 account, process your deposits and withdrawals via bKash, Nagad, Rocket, and Upay, provide access to games and betting markets, and deliver account-related communications including transaction confirmations and security alerts.

• Purpose 2

  Identity Verification and Fraud Prevention

  To verify your identity in accordance with our KYC obligations, detect and prevent fraudulent activity, money laundering, and underage gambling, and to comply with applicable anti-money-laundering and counter-terrorism-financing requirements.

• Purpose 3

  Responsible Gaming and Player Protection

  To monitor gaming activity for signs of problem gambling behaviour, enforce deposit limits, session timers, and self-exclusion periods set by the player, and to contact players where fbf77 has a reasonable concern about the player's gaming behaviour.

• Purpose 4

  Customer Support

  To respond to your support queries, resolve account disputes, investigate complaints, and maintain records of support interactions for quality assurance and staff training purposes.

• Purpose 5

  Platform Improvement and Analytics

  To analyse aggregated and anonymised usage data to understand how players interact with the Platform, identify technical issues, optimise platform performance, and develop new features and game content that better serve Bangladesh players.

Legal Basis for Processing Your Data

fbf77 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved.

• Basis A

  Contractual Necessity

  The majority of data processing at fbf77 is necessary for the performance of the contract between fbf77 and you (i.e. the Terms & Conditions you agreed to when registering). Without this processing, fbf77 cannot operate your account, process your payments, or provide you with access to games and betting markets.

• Basis B

  Legal Obligation

  Certain processing activities are required by applicable law, including identity verification (KYC), transaction monitoring, and the retention of financial records for anti-money-laundering compliance purposes. fbf77 must perform this processing regardless of your preferences in order to remain compliant with applicable regulations.

• Basis C

  Legitimate Interests

  Where processing is not strictly required by contract or law, fbf77 may process your data on the basis of legitimate interests — for example, to detect and prevent fraud, to improve platform security, to conduct aggregated analytics for product development, or to send you relevant promotional communications (where you have not opted out). fbf77 will not process data on this basis where your interests or fundamental rights override our legitimate interests.

Data Sharing and Third Parties

fbf77 does not sell your personal data. We share data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Sharing 1

  Payment Processors

  To process your deposits and withdrawals, fbf77 shares the minimum necessary transaction data with payment service providers including bKash, Nagad, Rocket, and Upay. These providers process your payment data under their own privacy policies and security frameworks. fbf77 does not store your full payment credentials on our servers.

• Sharing 2

  Gaming Content Providers

  To deliver live casino games, slots, and sports betting content, fbf77 works with third-party game studios and data feed providers including Pragmatic Play, Evolution Gaming, and Spribe. These providers may receive session identifiers and game interaction data necessary to operate their games. They do not receive your full identity or payment information.

• Sharing 3

  Legal and Regulatory Disclosure

  fbf77 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or lawful government request. In such cases fbf77 will disclose only the data specifically required and will notify the affected user where legally permitted to do so.

Cookies and Tracking Technologies

fbf77 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and collect aggregated analytics data. The following describes the types of cookies we use.

• Cookie Type 1

  Essential Cookies

  These cookies are strictly necessary for the Platform to function. They maintain your login session, store your authentication token, and enable core features such as game loading and payment processing. These cookies cannot be disabled without breaking the Platform's functionality.

• Cookie Type 2

  Analytics Cookies

  Analytics cookies collect anonymised data about how users interact with the Platform — including pages visited, time spent, and navigation paths. This data is used in aggregate to improve the Platform's design and performance. Individual users are not identified through analytics data.

• Cookie Type 3

  Preference Cookies

  Preference cookies remember your settings and choices on the Platform — such as your language preference, display settings, and notification preferences — so that you do not need to re-enter them on each visit. You may clear these cookies through your browser settings, though doing so will reset your saved preferences.

Data Retention

fbf77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is retained for the duration of your active account and for a period following account closure in accordance with our legal and regulatory obligations, which may require financial and identity records to be kept for a minimum of five years after account closure.

Gaming activity logs and support interaction records are retained for a minimum of two years from the date of the relevant session or interaction. Technical and analytics data (in anonymised or aggregated form) may be retained indefinitely for product improvement purposes. When data is no longer required, fbf77 will securely delete or anonymise it in accordance with industry-standard data disposal practices.

Data Security

fbf77 implements technical and organisational security measures appropriate to the risk level of the personal data we process. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage of sensitive account data, strict access controls limiting data access to authorised personnel only, regular security reviews and penetration testing, and monitoring systems designed to detect and respond to unauthorised access attempts.

While fbf77 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own account credentials. If you suspect that your account has been compromised, please contact fbf77 support immediately at [email protected].

Your Data Rights

As a user of the fbf77 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected].

• 👁️
  Right of Access You have the right to request a copy of the personal data fbf77 holds about you, along with information about how it is being processed.
• ✏️
  Right to Rectification If any personal data fbf77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• 🗑️
  Right to Erasure In certain circumstances, you have the right to request that fbf77 delete your personal data. This right is subject to limitations where retention is required by law or for the performance of a contract.
• ⏸️
  Right to Restrict Processing You may request that fbf77 restrict the processing of your personal data in specific circumstances, for example while a rectification request is under review.
• 📦
  Right to Data Portability Where technically feasible, you have the right to receive a copy of your personal data in a structured, commonly-used, machine-readable format for transfer to another service provider.
• 🚫
  Right to Object You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including for direct marketing purposes.

fbf77 will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by up to an additional 60 days, and you will be notified of any such extension. fbf77 will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive.

Children's Privacy

The fbf77 Platform is strictly intended for use by adults aged 21 and above. fbf77 does not knowingly collect or process personal data from individuals under the age of 21. If fbf77 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered on the fbf77 Platform, please contact [email protected] immediately.

Changes to This Privacy Policy

fbf77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, fbf77 will provide reasonable advance notice to registered users via the Platform or by email. The date of the most recent revision will always be displayed at the top of this page.

Your continued use of the fbf77 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes to this Policy, you should discontinue your use of the Platform and contact support to request account closure.

Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fbf77 processes your personal data, please contact our support team. We are available 24/7 in English and Bangla and will respond to all privacy-related inquiries promptly.

Email us at: [email protected]